Last Updated: 12-March-2024
This privacy policy ("Policy") describes how ("we", "us", or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide in the NeoMAX application and any of its products or services (collectively, "Application" or "Services"). It also describes your choices regarding our use of your Personal Information and how you can access and update this information.
This Privacy Policy governs the manner in which we collect, use, disclose, and store personal information obtained from users of our mobile app (available
on iOS and Android platforms) and website.
Information We Collect
Website Enquiry Form:
Data Storage and Security
Sharing of Personal Information:
We do not share your personal information with third parties, except in the following circumstances:
With your explicit consent
Cookies and Similar Technologies
Our website and mobile app may use cookies and similar technologies to enhance user experience, gather usage statistics, and improve our services.
By using our website and mobile app, you consent to the use of these technologies as described in our Cookie Policy.
Children's Privacy
Our services are intended for individuals aged 13 and above. If you are under the age of 13, you are not permitted to use our website or mobile app, and we do not knowingly collect personal information from individuals under 13 years old. If you become aware that a child under 13 has provided us with personal information, please contact us, and we will take appropriate steps to remove the information from our systems.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised policy on our
website or through other communication channels. Your continued use of our services after such changes constitutes your acceptance of the updated
Privacy Policy.
Communication
You consent to receive communications from us through emails, phone calls, messages, and WhatsApp concerning your transactions on our Website.
Users must register their valid phone numbers and email addresses to facilitate such communication. We may also use your email address to send
you updates, newsletters, changes to service features, and the like to provide better services.
Account Deletion Request: Customers have the right to request the deletion of their account. To start the account deletion process, customers can send an email to it@candourootes.com.
Process for Account Deletion: Upon receiving an account deletion request, we will verify the requester's identity for account security and privacy purposes. Once identity is confirmed, we will proceed with deleting the account.
Retention Period: Deleted accounts and associated data will be kept for a specified duration 15 days in case the customer decides to reverse the deletion. After this period, all account-related data will be permanently and irreversibly deleted from our systems.
Confirmation of Deletion: After completing the account deletion, the customer will receive a confirmation email at the provided address during the deletion request. This email will serve as proof that the account has been successfully deleted from our systems.
Data Erasure: Reasonable measures will be taken to erase personal data associated with the deleted account, such as user profile information, transaction history, and any other data collected while using our services.
Exceptions: Certain data may be retained even after account deletion to comply with legal obligations or to resolve disputes. However, only strictly necessary data for these purposes will be retained.
Contact Information: For account deletion requests or any inquiries regarding privacy matters, please contact us at it@candourootes.com
Use of Location Data for Delivery Tracking
We collect and use location data for specific purposes. The Follwing sections detail the use of loction data:
a. Attendance Tracking Attendnace Clock In and Clock out location.
b. Login Tracking User Login and Logout Location